Troubleshoot common issues with your gotrax hoverboard with our handy guide. Always be sure to consult the . This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. Using caution, grab the top of the battery and begin to lift it out of the tiller. rider weight: 154 Lbs. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. In removed the old handle bar and battery and installed new one. Here is a link to find the manual for your Gotrax hoverboard. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. . Can't get the scooter to start. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. If your charger does not turn green when you plug it in, your problem may lie in your charger. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. As you can see here I was able to do it with my fingers. This problem could be caused by many different things. I've had mine for almost two weeks now, and have not experienced these issues. Front wheel cover scraping wheel - easy fix but annoying. But when I press the throttle, nothing happens. I continue to struggle with GOTRAX's customer support team. We check over 250 million products every day for the best prices. Set the battery to the side for disposal. Has been extremely slow to respond with replacement parts. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Disconnect the brake lever switch connector from the speed controller. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. E02 - Adjust your brake calipers so that they operate effectively. When it comes to hoverboards, the magic fix-all is called recalibration. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Take off the console and pull out the battery, checking all the connections. My GoTrax (about 5 months old) started acting weird today. 0000002170 00000 n Happy to help! Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. You will see the LED lights start to flash. `f25Jz>`lf(< @%-vCN . After fully charging, I prepared for the first ride with the new parts. Press Power Button once again to power on . 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. All night charging leads to 15 minutes of riding. Include an image for extra impact. Find low everyday prices and buy online for delivery or in-store pick-up. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. If you experience problems with any of these models of e-bike file a claim below. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Since battery indicator has 4 bars, easy to do the math. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. Listen or look back to see if the rear wheel is slowly spinning. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. 0000002873 00000 n Looking For The Best Lock For An Electric Scooter? Front tire making a very loud noise. Its possible that you got a defective battery. 20 MPH Max speed and durable 10 . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Looking For The Best Lock For An Electric Scooter? One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. We'll go through each electric scooter and the error codes that occur. Motor stutters with rapid jerking and wont go.. possible motor failure. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. So in short. Visit the Gotrax . Please contact our customer service team if you are experiencing problems or need more detailed information. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. %PDF-1.4 % Listen or look back to see if the rear wheel is slowly spinning. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Next, check to see if there is any damage to either end of your scooters charging cable. I finally received the replacement parts. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. GOTRAX - F5 Electric Bike . 0000001444 00000 n The motor does make some noise when first accelerating but goes away. This is a few specific actions that act as a reset for your board and can fix many common issues. I also have a V1 and no issues. Press J to jump to the feed. error: Store the screws and hook in a safe location for later use. I try and ride economical to maximize range and durability. Power completely shuts off while riding. 0000256654 00000 n If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Please Note, some electric scooters share error codes. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. If you have done these things, but are still having trouble, please contact customer service. Cruise control automatically goes on every time when riding. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. The motor would sometimes "sputter" (not engage) when you push down the throttle. GOTRAX. I requested a refund. If the scooter is off but still takes off, this means that the control box is damaged. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Use caution as extreme force may damage your scooter console or battery connections. Related: Mobility Scooter Battery Losing Power Uphill Fixed. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. This is a few specific actions that act as a reset for your board and can fix many common issues. It is not managed by iFixit staff. I am on the hook to pay for shipping to send back their poorly made products. I requested a refund. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. We'll go through each electric scooter and the error codes that occur. 51 4.7 out of 5 Stars. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. The speed of the GKS kids scooter is locked at a safe but fun 10mph. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. Scary at first. There are many possible reasons why your Gotrax hoverboard is not balancing. Once you ensure the position is correct, gently slide the pack into the tiller. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Now i have error code 30! 0000006755 00000 n 0000003099 00000 n Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. To determine whether either of these is true, unplug all of your devices from power and try charging them again. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Turns on but shows zeros no matter what. Aug 15, 2020 Resolved through warranty, in the mail. To power the scooter off, press and hold the red button for 5 seconds. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK If this does not work, replace the console. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. I have updated my review from 1 star to 3, and will update again . To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed.
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