I don't want a damn coupon, I want my money back! I will be putting a hold on my credit card for the tickets and they can fight me. while we were at work. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. I lost my tickets. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. The festival would issue them a new wristband and cancel the "lost" one. Stubhub policy on refunds is ridiculous. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. Not only did it ruin our night, but it also cost us a lot of money for nothing! StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. Stubhub stole $770 from. It has been awhile since I made the phone call to initiate a refund. The spread of COVID-19 has rattled every corner of the live music industry. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Copyright 2012 - 2023, ReturnsAndRefunds.com. I got real sick and cannot go to the concert I need to possibly get reimbursed please. We're not refunding money at this point,'" Cormier said. Their tech team looking into it or b.) Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. It reads Refund in Progress. After placing me on hold they said, the tech reviewed it and it did show on the website. Terrible service as solution they've suggested me to sell them again, so fraud other people! If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. He was waiting for someone else to send them to him. I am quite dissappointed. You will receive an email with instructions on how to receive your refund. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Of course! The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. Didn't find out until day before event. That is a great question. I'm not paying $176 when stub hub messed up my order. I too spent money on cancelled events. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. How to contact the seller. Necessary cookies are absolutely essential for the website to function properly. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. the issue is on her radar and anyone affected should file a complaint with her office. Did StubHub's changed ticket refund policy violate Massachusetts law? Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. Or choose from the following popular destinations. or Did you buy an excessive amount of tickets? 5. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. I got a COUPON worth 120% of my original order. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. Current Ticket Policies: Subject to Change*. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Unfortunately, my order was submitted when I was clicked the cancel button. Stub Fraud. I wish I had read this before buying. I selected a particular date for a Broadway show. Congratulations, Stubhub. The cookie is used to store the user consent for the cookies in the category "Analytics". Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! I would like to receive a refund. Your email address will not be published. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. DON'T BUY ON THEIR PLATFORM!!! Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. My tickets were 100% real. I will NEVER use Stubhub again. Last Updated on September 16, 2021 by Dave Clark. I will be filing a formal complaint and will NEVER use stubhub again. What if I never got either? Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. On or about May 3, 2021, Defendant announced that it would provide Eligible This website uses cookies to improve your experience while you navigate through the website. View Vivid Seats Refund Policy. Describe your scenario and include any supporting evidence. 2023, Hearst Television Inc. on behalf of WCVB-TV. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. If you want your refunds, go through your credit card companies or banks. Too many other competitors out there doing it differently. Its a bull. Terrible Service! If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. If it is postponed/rescheduled, the tickets are still valid. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. But opting out of some of these cookies may have an effect on your browsing experience. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. StubHub is a ticket resale and exchange service. Crooks. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! We lost the concert for that. I purchased a Citi field parking pass for Mets opening day. "The return of live events, the input of customers, partners, and regulators, and the . For $2400 this is pure BS and will not stand. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. This is ridiculous! a cash refund, but that cash refunds remained the default. This is an essential cookie for the website live chat box to function properly. The game has been changed to Sunday 27th August and we are simply no longer in the UK. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! The latest breaking updates, delivered straight to your email inbox. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Under normal circumstances, these processes are manageable. Stub hub is a 3rd party seller. I WILL NEVER USE THIS SERVICE AGAIN. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Wrong seats. As a marketplace, we act as an intermediary for buyers and sellers. We were not the only ones. Explain your scenario, and provide any applicable evidence. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. No longer was it offering full refunds, only a 120. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. UPS delivered my tickets, but now I can't find them. You will enter your community username and new password and done! When I got to the venue my tickets were no longer accessible. I won't let them take advantage of fans like me by ; and they have friendly voices. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of .
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