This year I registered again with a different email address. Anyone can write a Trustpilot review. All rights reserved. Here are 8 tips for writing great reviews. This company doesnt care about its members, its purely about money for these people. Fantastic facilities. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Here are 8 tips for writing great reviews. Trugym Chathamarrrgh!!! Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. I know several members have request a standing calf raising machine. Weights are all over the place. because of this I was able to cancel my contract. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . The branch (Chatham) don't even answer my emails now! I was paying double on a different gym and was always having problems but this is miles better. Awful!! Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Finally. Friendly staff. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. there are no fitness classes like totally shredded in the evening. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service They definitely make it difficult to contact them through their website. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How many stars would you give TruGym? managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). The pool is excellent. How many stars would you give TruGym? This gym offers friendly staff with excellent personal trainers. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How many stars would you give TruGym? I was asked if Id like to suspend or cancel my membership. The evening staff are very welcoming and friendlly. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. This week i have attended a tone class and a body pump, both were identicle. as a regular memeber of this gym i feel it as it is my responsibility. kept it quiet from staff aswell ! Don't trust the staff at face value. Join now and save 30 (no joining fee offer). The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. trugym customer service. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. Staff are brilliant and very helpful. Find out how we combat fake reviews. Les Mills instructors are required to complete updated training twice a year to remain accredited. Anyone can write a Trustpilot review. Join the 271 people who've already contributed. Your experience matters. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. not enough space for stretching n exercise. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Verification can help ensure real people write reviews about real companies. They now refuse to refund monies taken. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. I tried to speak to the gym they said there was nothing they could do. The timings of the place are good too accommodate all women there. No matter how many times I try to contact them I never get a response. Here are 11 ways to become an excellent customer service professional: 1. I asked for complaints procedure for head office and that was also denied. Very clean with a good atmosphere and equiptment maintained to high levels. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. This is when we could get in the pool from February. I signed up to the gym and have been going daily as i am very consistant with my training. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Lots of equipment to use and is open to everyone. Dreadful management of memberships Id avoid this company and invest elsewhere! This resulted in TruGym blocking me me on twitter. When it comes to growing a business, reputation is everything. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Anyone can write a Trustpilot review. Absolutely the poorest new customer relationships ever!! I appreciate that it is a budget gym and the range of equipment is adequate. Management ineffective and ambivalent. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. this is extremely unprofessional. How many stars would you give TruGym? He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. This suggests to me that they know they are not up to date. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Great equipment and when broken is fixed quickly. Completely recommend this gym for any women that are looking for a great gym for good value for money. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. I use both the free weights, machines and also classes. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. The gym in Luton in Parkstreet are forever changing staff . Like a sauna. Trugym is just at the level that suits me. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. If you like swimming, prepare to be hugely disappointed! Went there this afternoon and there was signing stating the gym was forced to close. All rights reserved. it's never the same amount and do not expect any sort of customer service! Great gym that everyone feels comfortable and Staff are an asset to the place. God forbid you request to leave is apparently impossible! There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Terrible service. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. It goes against our guidelines to offer incentives for reviews. Join the 242 people who've already contributed. Join the 248 people who've already contributed. Bit apprehensive being a female in my 50s. Your experience matters. We also ensure all reviews are published without moderation. THE WORST customer service i have ever had the misfortune to encounter. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Very clean and covid compliant. I email head office never got a reply. Apparently it broke down three years ago and has not been fixed. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Here are 8 tips for writing great reviews. Cancelled after one year membership. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. 2023 Trustpilot, Inc. All rights reserved. I went a few times a week and they were welcoming and a great bunch of people. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. The toilets are extremely dirty as well as the showers. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Staff on the phone where rude and abrupt and not helpful at all. I paid for a year membership and at that point had several months left. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Anyone can write a Trustpilot review. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. This gym is great! Find out how we combat fake reviews. Needs airing conditioning throughout the gym. beyond me , they have sullied their name. It goes against our guidelines to offer incentives for reviews. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Its not worth the money that I am paying now. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. We use dedicated people and clever technology to safeguard our platform. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! This gym offers friendly staff with excellent personal trainers. I got nothing. Staff were non empathetic and unhelpful following the incident. Here are 8 tips for writing great reviews. Your experience matters. PREMIUM EQUIPMENT Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. | Read 81-100 Reviews out of 264 Dreadful management of memberships Id avoid this company and invest elsewhere! False advertising! 4/ Told on joining in November I could freeze my membership free of charge for the summer. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Absolutely flabbergasted of the audacity and attitude she had with me. The machines, if broken are repaired quickly. trugym customer service. Having booked online, I would have expected an email letting me know. TruGym Stevenage. However, you are likely to be ignored. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity !
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