Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? The app also uses your location to alert you of events currently being held at specific venues. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Find out more about. Staff are amazing under the circumstances," a third said. Gift Vouchers can also come in pdf format, which can be printed. The mobile number provided will be sent your mobile ticket/s 8. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? How do I add my mobile tickets to the Ticket Wallet? You will receive an Order Confirmation via email immediately. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. chevron_left. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. How do I subscribe to receive My Ticketek emails and/or SMS? Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! How do I arrange for a new membership card to be sent out? General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Print this PDF as this will be your access to the event. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. Change My Location Some events may have a Family ticket which includes 1 Adult and 1 Junior. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. Group Bookings are available for selected events and are subject to availability. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. If you have purchased concession tickets, you are also required to present a valid concession card. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Version 5.22 B82 R0 Will mobile tickets be removed from the Ticket Wallet after an event? What does Ticketek do to prevent scalping? A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). You can log in with your email address and password to access member only content. Your region is identified by your IP address. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Change My Location Are there any events I can't use my Ticketek Gift Voucher for? Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Will the event be reserved seating or general admission. This is just another way of conveniently storing and viewing your mobile tickets. No, there will not be a priority system in place for AFL Members dining in 2023. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Can I use more than one Ticketek Gift Voucher in the same transaction? Be sure to select the discounted 'member' ticket. chevron_left. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. No, we cannot refund the additional charge for the Refundable tickets. No. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . No, the credit card pre-fill feature simply gives you the option to save your card details. This refers to the various levels of ticket types on offer; e.g. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. If you're not signed in already, you'll be asked to sign in (or register) now. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. If your location is not recognised, National content will be displayed. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Why is there a time limit when I buy tickets? If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Please comply with any stated ticket limit for this event. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. For more detailed instructions on reserving a seat, please see our help page here. How long are Ticketek Gift Vouchers valid for? How do I redeem my Ticketek Gift Voucher? Can I buy tickets if I am based overseas? There are no guarantees. 3 0 obj Restricted view refers to seats that have restricted viewing of the stage or event. Yes, if you don't log in you will see a selection of national events. 2 0 obj No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. How do I add my mobile tickets to my Ticket Wallet? For security purposes, you must still enter your password when purchasing or updating your account details. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Why can my friends (invitees) only purchase the held tickets one at a time? Ensure your contact and personal details are correct. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. I've sent an invitation but some or all of my friends did not receive their emails. At this time Ticketek NZ cannot post tickets overseas. % Do I need to be logged in to see 'My Events' and if so how do I know? Invitee A changes their mind and does not proceed with their purchase. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Requesting a password reset during the on-sale will use your time limit. If this does not answer your queries, our friendly team will be happy to assist. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 How do I gain entry to the venue using Passbook? If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. Yes, you are able to use multiple Ticketek Gift Vouchers. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Tickets will not be issued to persons other than the credit/debit card holder. Is there anything special I need to do when I get to the venue to scan my mobile? Many businesses act as Ticketek Agencies throughout the country. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Proof of purchase may be required for any refund or exchange. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Methods of collection and/or delivery will be available when choosing your collection/delivery details. When will I receive my club of support merchandise pack? New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. The email account that the message has been sent to is closed. These tickets are released when not required by the promoter and generally given to us to sell to the public. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. You might find the following websites helpful if you want more information about ticket scalping: What happens if I purchase multiple tickets and haven't received them all? Please see our tutorials on how to reserve seats in the AFL Reserve here. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. If you purchased online or through our call centre please contact Customer Service for further assistance. No, refundable tickets can only be selected during the original purchase. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. How do I unsubscribe from My Ticketek emails? Have more questions about Ticketek Gift Vouchers? They will be assigned the next two seats along (next to Invitee A). For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. How does Ticketek remember my preferences when I return? What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. When purchasing tickets for a particular event you may be limited to a specified number of tickets. How do I find out the expiry date of my Ticketek Gift Voucher? This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Can I still access the full site on my phone if I need to? Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Will I be notified of event / gate changes? There are so many people queued up outside the MCG, waiting to get in. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). "The @Ticketek _AU app has crashed - right before Ed Sheeran. The example above is for an adult barcode. Accept the Ts&Cs and "Submit" 9. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Once you have selected your ticket(s), there is a time limit of. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. This can be accessed using the 'Share and Save' button on the mobile ticket. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Select your desired area, then select the $0 member ticket. Tickets purchased to General Admission events cannot be refunded should they be lost. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. The user will not be able to view the ticket. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. The Payment Form will display detailed information on your ticket purchase. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. We will be in contact with you within two business days of receipt of this information. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Safe, Fast and Verified However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. How can I receive my Ticketek Gift Voucher? What is my online AFL Membership account? Don't worry though, until you finalise your purchase the value will remain on your voucher. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. %PDF-1.5 How do I update my credit or debit card details once they have been saved? Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Concession and Children's ticket entitlements vary from event to event. What happens if I forget my phone or my battery dies at the venue? Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Their customer service to follow up and right the problems is poor. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. There are over 20 circumstances you may request a refund. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? No, for the first release, the app will only be an iPhone app. All rights reserved. When you book online you cannot choose the location of your seat. <> Refer to specific details at each venue regarding accessing the stadium/park. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. We do not send tickets to PO Boxes or business addresses. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. These tickets will be cancelled and reissued in the name of the new ticket owner. Note that Mobile Ticket delivery may not be available for every event. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? Log into your My Ticketek account and make sure all the details are correct. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. My AFL Membership card has not yet arrived, what should I do? Make sure the backlight on your phone is set nice and bright. The obstruction varies in different venues. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Can event notifications and location services be turned off from the Ticketek app? Can I purchase tickets through the mobile site? Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Don't worry! Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Placing seats on hold and redeeming them is limited to online transactions only. All rights reserved. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Limitations on number of tickets purchased. How can I find AFL Membership on a match day? Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. Where do I select Mobile Ticket delivery? In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Tap the trash can at the top right of the event pass to shred the event pass. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. You may be required to submit to a search of your person and/or possessions before entering the event. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. My Ticketek; Gift Vouchers; What if a show is cancelled or postponed? Some events have more than one price type. Ticketek recommends that you select Registered Mail for these events where available. Am I able to 'top up' my Ticketek Voucher with more credit? Ticketek may charge a reasonable fee for the replacement of tickets. endobj For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats.
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