Difference Between Fe1 And Fe3 Suspension, Articles L

Earning potential. Or you do, but sit & sit with few to no calls? Login - LiveOps Inc. Existing Duo Security enrollments. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Please enable it to improve your browsing experience. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Customers sometimes need to speak with a live agent. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Earning potential. That syncs to Okta and then that person cannot access any applications. To accept cookies continue browsing as normal. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Liveops Nation Login. https://join.liveops.com/work-from-home-call-center-jobs/ Learn about Liveops Enterprise Solutions Click Here . 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. We would like to show you a description here but the site won't allow us. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Click herefor technical info. about the agent experience and application. Liveops exists to improve people's lives, and . Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Single Sign On. I still love it., I strongly recommend not working for this company. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. If there are system issues, you will not get paid. This was a tight category! All rights reserved. When someone leaves, they're deactivated. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Cons are having to provide your own equipment. Liveops is a legitimate company. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Love the flexibility of the jobs, but wish training was paid. You can also manage cookies in your browser settings. You can also manage cookies in your browser settings. Live far from an urban center? Yes! Find Out How & Apply . Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Gift Matching Liveops | Okta . Submit an application for an available virtual contact center opportunity. Live Nation currently has about 15,000 internal employees using some 250-plus applications. Browse case studies, customer service tips and other helpful resources for enterprises. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Universal Login. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. We use cookies to improve your experience on our website. You can actually enable a person to get to an application through the Okta platform. Copyright 2023 Okta. Support. Want to become a Liveops agent? I wish there was some type of base pay. Forgot Password Enter the email address associated with your account. Their consistency, professionalism and customer service are unparalleled in the industry. Pay, Vacation time, You get to work from home. Developer Center. Join the revolution of the modern contact center! Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Liveops employees can directly contribute to the success of students journeys through college into . Submit ticket. fits your experience, personality, and preferences the best? I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. GM Regional Customer Care Operations, major utility. Avoid Recruiting Scams For 10 years, she successfully owned and operated her own business in her home state of Indiana. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Organizations. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Check the Eligibility requirements and make sure were currently accepting applications in your state. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Money is amazing, but like every job there are flaws. We use cookies to improve your experience on our website. To find out more, read our Privacy Policy and Cookie Policy. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. It was as simple as they said, adds Myers. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Once the Openforceplatform was in place, a major pressure point was released. I wish there was some type of base pay. Managing multiple systems, programs, and screens simultaneously. They have to be accessible, easy to use, secure, and platform agnostic. Innovate without compromise with Customer Identity Cloud. Norton 360 with LifeLock helps keep your digital life safer. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Then, this is the place where you can find some sources which provide detailed information. After all, says Myers, Okta is arguably the most successful application weve ever deployed. He sees a role for Okta in all of it. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Press & Media. But, the site does not guarantee that youll take calls during those hours. Login to track your existing support requests. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. View our background requirements here. Need to plan around other commitments? All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Were all looking at the same data one version of truth consolidated in a single repository. Love the flexibility of the jobs, but wish training was paid. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Okta goes so much further than other providers, Huckabay says. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Freedom. Have additional questions about applying? As an agent with Liveops, you are a self-employed independent contractor, not an employee. Intelligent Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. McAfee and Norton were almost a tie but by far the most popular amongst agents. Submit an application for an available virtual contact center opportunity. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Copyright 2023 Liveops, Inc. All rights reserved. Everyone else we spoke to claimed they were cloud-based but they weren't. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Functionality Add this integration to enable authentication and provisioning capabilities. Copyright 2023 Liveops, Inc. All rights reserved. Copyright 2023 Liveops, Inc. All rights reserved. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. The background check requires a $24.99 processing fee paid directly to our vendor. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. You can also manage cookies in your browser settings. . That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. As a lot of people in the company say: it just works. Its a good company depending on the project you are on. One where youre provided with free warm leads? Here's everything you need to succeed with Okta. Across the web. Liveops Nation - Virtual Call Center Community. Pros. Public Relations e-mail (press@liveops.com) Locations. Be a superhero sales agent with great earning potential. Our developer community is here for you. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. No problem. The amount of paper eliminated alone was a huge benefit. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. But we were just relentless, and in one year we moved all of our workloads to the cloud. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. No ones done this, Huckabay says. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Username or Email Password. Now we can focus on making sure IT is partnered with the business in everything they do.. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Companies across a variety of industries trust Liveops to provide virtual contact center services. Copyright 2023 Liveops, Inc. All rights reserved. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Outspoken. The background check requires a $24.99 processing fee paid directly to our vendor. You may also receive performance-based pay or other incentives. Grow your home business through Liveops client network, working with the brands you know and love. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Earning potential. ; The user selects the Duo Security option. Client opportunities may have additional requirements, including expanded client-specific certification. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Whats it like to be self-employed and provide virtual contact center services? Companies across a variety of industries trust Liveops to provide virtual contact center services. Work from home. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. With Okta we're able to quickly deploy tools to new employees. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! This field is for validation purposes and should be left unchanged. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Take our quick quiz and well recommend our top client matches for you. Your customers deserve the best at every touchpoint. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Or, if, No college? Best of Antivirus Software. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Group Linking Link Okta groups to existing groups in the application. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. REDUCE RISK Rest assured your contractor compliance is always audit-ready. Set your own schedule to work around your life. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. OR Look in your activation email. Sell top insurance coverage to warm leads (license required). Remember me. GROW YOUR BUSINESS Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. We understand the complex nature of managing independent contractors. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. No matter what industry, use case, or level of support you need, weve got you covered. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Scottsdale (headquarters) 1365 N. Scottsdale Rd. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . (sales@liveops.com) Press & Media. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. I still love it., You make your own schedule. Want to become a Liveops agent? Browse case studies, customer service tips and other helpful resources for enterprises. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Unfortunately they dont pay a minimum per hour like other companies. . Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Liveops: Flexibility. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. We've been partnering with Liveops since 2010 for all our inbound needs. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Some clients also pay commissions. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Login to track your existing support requests. Join Liveops Nation and experience the freedom and autonomy of being self-employed! After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. But what good is making your own schedule if you cant get a schedule? Get Directions Find Out How & Apply . Keep contractors happy with accurate payments on time, every time. Qualify and onboard contractors in record time. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly.